Cliqz Search Engine

User Support
Page Redesign

Project Overview
Cliqz search browser needed an entirely new User Support Page that would provider users with a more effortless search experience leading quickly to the desired results.  With a redesign of user flows and visuals, we created the User Support Page with visual queues more relevant and connected with  audience. 
Role
I was the Lead UI Designer responsible for the UI responsiveness for the website on multiple devices, explored user journeys and competitive analysis with our UX desktop lead, visuals, wireframes, and collaborated with the User Support Team to brainstorm ideas and problem solve. 

Team: UX Lead, 3 User Support Members, PM
Date
December - January 2018
Cliqz Search Engine
User Support Page
Redesign
Challenge
We have so much information about the Cliqz search engine. How can we redesign the current structure in order for users to quickly find answers to their questions? How can we sustain our current users who may express difficulty finding answers.
Solution
We explored user journeys and did a competitive analysis with other user support pages and found aspects that were successful and unsuccessful .  We restructured the information into categories and used topics in visual cards.  We prioritized the most commonly asked questions at the top of the page. This would allow users to find search topics easier. I also made sure it was responsive to multiple devices. 
Results
This became a creative process in UX for this redesign. I learned about user journeys, competitive analysis, consulting with the User Support Team and following, working 1:1 with our UX desktop designer. I was able to dive into responsive designing and keeping UI aligned with the brand.  It is profound how important it is to nail user flows. At the end of the redesign, other projects were prioritized so the development was added to a later sprint and I was unable to see the launch the redesign. 
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